The phone system hotels were waiting for.
Most businesses moved to cloud phones years ago. Hotels couldn't, because every room line has to follow the guest through check-in, billing and check-out. Voetel does that automatically, in the cloud, with the phones you already own.
| Ext. | Guest | Status | Next |
|---|---|---|---|
| 214 | M. Laurent | Checked in | — |
| 508 | S. Okafor | Wake-up | 06:30 |
| 409 | J. Tremblay | Do not disturb | until 10:00 |
| 1102 | Vacant | Checked out | Cleared |
Your PBX is the oldest system in the building.
If your phone system lives in a back room, it's probably older than your PMS, your Wi-Fi and your booking engine.
Legacy hotel PBX systems are reaching end of life. Parts are harder to find, vendors are restructuring, and every repair costs more than the last. Security patches stop, and a phone outage at the front desk becomes a guest-experience problem.
Replacing them used to mean a renovation. New wiring, new handsets in every room, and a weekend of downtime. That's why so many hotels have put it off.
Voetel removes both problems. The PBX moves to the cloud, your existing analog and IP room phones keep working, and your PMS keeps driving every room line. Your team gets a clean front desk console in place of a manual and a support contract.
Every stay, handled from check-in to check-out.
The PMS and the phone system work as one, so your front desk never has to update the phones by hand.
- 1Check-in
The room line opens itself
Your PMS tells Voetel the guest has arrived. The extension activates with the guest's name, ready for calls.
- 2During the stay
Guests call, you stay in control
Wake-up calls, do not disturb and front desk routing are managed from one screen.
- 3Every call
Charges post to the folio
Call charges go straight to the guest's account. Billing is built in, with no third-party system to reconcile.
- 4Check-out
Privacy reset, automatically
Voicemails and call records are wiped at check-out, so the next guest starts clean.
- 5Month end
One clear report
See call volumes, costs and revenue by room, by property or across your whole group.
Everything a hotel needs, in one platform.
Zero on-site PBX
No maintenance, support or capital costs for on-site equipment. Advanced calling features and management tools come with the platform.
Seamless PMS sync
Fast deployment and compatibility with the leading hotel property management systems, plus a wide range of analog and IP phones.
A console your staff will like
An easy front desk interface that raises productivity, reduces human error and helps your team serve guests faster.
New features, same handsets
Software-based services added to your legacy room phones. You keep the hardware and add the capabilities.
Guest billing, built in
Guest account management, automated invoicing and prepaid or postpaid payment options, without a separate call accounting system.
One property or fifty
Add rooms, properties and staff extensions as you grow, and manage them all from one place.
From boutique hotels to entire portfolios.
The same platform scales from a single independent property to a multi-brand group.
Talk to us about your portfolio- Independent and boutique hotels. Enterprise-grade phones without enterprise-grade hardware costs.
- Hospitality groups and management companies. One platform across properties, with central reporting and billing.
- Resorts. Rooms, villas, restaurants, spa and back office on one system.
- Serviced apartments and extended stay. Longer stays with the same automatic privacy reset at check-out.
- Military and government housing. HERO already serves residential and government environments with strict billing needs.
What changes when you switch.
| What matters to a hotel | Legacy on-site PBX | Voetel |
|---|---|---|
| Equipment on site | PBX cabinet, cards, backup power | None |
| Room phones | Often replaced in an upgrade | Kept, analog or IP |
| PMS integration | Separate interface, often extra cost | Included |
| Call billing to folio | Third-party call accounting | Built in |
| Updates and security patches | On-site visit, if still supported | Applied centrally |
| Cost model | Large upfront upgrade, then repairs | Predictable, 49% lower on average |
The Eliot Hotel replaced its old PBX with the HERO hospitality platform, retired its legacy equipment and lowered its phone costs.
The Hospitality IP-PBX platform has been a blessing.
What would you save?
Include line rental, maintenance contracts and long distance. Most legacy systems cost $35 to $50 per line each month.
Based on the 49% average cost reduction across Voetel customers. Your quote depends on your setup.
Lock in my savings →Before you switch.
Do we need to replace our room phones?
Usually not. Voetel works with a wide range of analog and IP phones from major manufacturers, and adds software features to legacy room phones. We confirm compatibility during your assessment.
Which PMS systems do you integrate with?
Voetel connects with the leading hotel property management systems. Tell us which PMS you run and we'll confirm the integration in your demo.
Will we have downtime during the switch?
We build and test your new system alongside the old one, then schedule the cutover at your quietest time. Your guests shouldn't notice.
Can we buy the system instead of renting it?
Yes. Voetel is available as a hosted service or as software you purchase outright, for a fraction of the cost of a traditional PBX upgrade.
Do you support properties outside Canada?
Yes. The platform serves customers in more than 15 countries, with support in English, French and Spanish.
See your property running on Voetel before you commit.
We'll walk through your current setup, your PMS and your room phones, then show you what changes and what it costs. Most demos take 20 minutes.
Thank you. Your request is in.
A Voetel specialist will contact you within one business day to set a time. If it's urgent, call us at 1-514-693-8500.