Mitel migration program

Moving off Mitel? Keep your room phones.

Mitel's 2025 restructuring and the end of updates on older platforms have left thousands of hotels running phone systems with no clear future. Voetel moves your property to a hospitality cloud PBX in weeks, using the handsets you already own.

Get a free migration assessment →
  • Free assessment of your current Mitel setup, phones and PMS link
  • Room phones kept wherever they're compatible
  • Cutover scheduled around your occupancy

Get your free migration assessment

We'll review your Mitel system and send you a migration plan and quote.

No obligation. We never share your details. Privacy policy
986customers on Voetel and Dialexia systems
535deployments completed
49%average reduction in phone costs
15+countries served
2001building VoIP platforms in Montréal since
The migration path

Four steps from Mitel to Voetel.

A predictable process with a fixed plan, built around your hotel's calendar.

  1. 1

    Assessment

    Week 1 · free

    We document your Mitel configuration, extensions, room phones, PMS interface and call routing, and confirm which handsets can stay.

  2. 2

    Build

    Weeks 2 to 3

    Your Voetel system is configured to match: room extensions, front desk, wake-up, voicemail, billing rates and PMS sync.

  3. 3

    Parallel testing

    Week 3

    We test the new system alongside your Mitel PBX, including check-in and check-out events from your PMS, before anything goes live.

  4. 4

    Cutover and training

    Week 4 · your chosen night

    We switch over during your quietest window, stay on hand through the first shifts, and train your front desk team.

Timelines vary by property size. Your assessment includes a firm schedule.

Why move now

An unsupported PBX is a risk at the front desk.

  • Security. A phone system that no longer receives patches is an open door for toll fraud and outages.
  • Parts and support. Replacement cards and qualified technicians get harder to find, and slower to arrive, every year.
  • Cost. Emergency repairs on end-of-life hardware cost more than a planned migration.
  • Guest experience. When the phones go down, so do wake-up calls, room service and the front desk.
From a hotel that switched

The Eliot Hotel replaced its old PBX with the HERO hospitality platform, retired its legacy equipment and lowered its phone costs.

The Hospitality IP-PBX platform has been a blessing.
Tom DauwalderFinance Executive, The Eliot Hotel